Welcome to High Five Design Co. Please review the following Terms and Conditions carefully, as they outline your rights and responsibilities when purchasing website templates and digital products from highfivedesign.co and its sub-domains. By making a purchase, you agree to these terms, which form a legally binding agreement between you (referred to as “Client”) and High Five Design Co. (referred to as “Company”).

Payment Terms

All payments are final. As digital products are delivered electronically, you are responsible for full payment, regardless of whether you use or dislike the product. You cannot dispute payments or request refunds.

Please note, "Level Up Your Practice" will appear on your card statement as High Five Design Co. operates under this name.

No Refund Policy

All sales are final. As these are digital products, refunds, returns, or exchanges are not available under any circumstances.

Product License

Each template or product purchase comes with a single-use license for one personal or business website. Sharing, reselling, or redistributing any High Five Design Co. product is prohibited. If you need to use the same product for another website, a new license must be purchased. Violating this policy will result in termination of your license, and you may be charged additional fees.

This applies to all templates, including the Essential Balance template, which is subject to these same Terms and Conditions despite being offered at a lower price. Unauthorized reselling, copying, or altering the design, including removing High Five Design Co.'s credit, is strictly prohibited.

Customizing and Editing

Our products are designed for customization. However, you are responsible for editing and setting up the template to suit your needs. High Five Design Co. is not obligated to provide technical assistance unless an issue is inherent to the template.

Editing beyond the provided instructions or template limits will void your license. If you are using the template for a client, you cannot claim the design as your own.

High Five Design Co. Credit

While not required, we appreciate when you include “Website Template by High Five Design Co.” in your website footer. If you’re building a website for a client, this credit must remain visible. You may add your own credit alongside ours (e.g., "Website Design by [Your Name] - Website Template by High Five Design Co.").

Website CopyKit & Launch Your Site Email Series

The Website CopyKit and Launch Your Site Email Series are licensed for use by one business or project. You may not share, distribute, or sell them.

The Launch Your Site Email Series is delivered as follows:

• Email 1: Sent immediately upon purchase of the website template.

• Email 2: Sent 1 day later.

• Email 3: Sent 2 days later.

The Website CopyKit is attached to all three emails in this series.

Template Support Policy

We provide support for issues directly related to the templates or downloads. However, we do not assist with general Squarespace-related questions, template modifications, custom coding, or software problems.

Install Policy

Template installation includes transferring the demo template to your Squarespace account within 48 hours of purchase. If you do not receive your product within this time frame, you must contact us within 48 hours after the initial 48-hour period.

The install does not include content migration, domain setup, social media linking, or customizations. If accidental changes are made to the template, we cannot reverse them without an additional purchase of the install service.

Delivery of Digital Products

All digital products will be delivered within 2 days of purchase. If you do not receive the product within 48 hours, please contact us within the following 48 hours so we can address the issue.

Intellectual Property Rights

All content on this site, including designs, templates, graphics, and text, is the property of High Five Design Co. and is protected by intellectual property laws. You may not copy, distribute, or resell any part of the products without explicit written permission.

Disclaimer of Warranties

All products and services provided by High Five Design Co. are offered "as is" without any warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our products will meet your expectations or be error-free.

Limitation of Liability

Under no circumstances shall High Five Design Co. be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products, even if we have been advised of the possibility of such damages.

Indemnification

You agree to indemnify, defend, and hold harmless High Five Design Co. from any and all claims, liabilities, damages, losses, or expenses arising from your use of our products, your violation of these terms, or your infringement of any intellectual property or other rights of a third party.

Contribution License

By sharing any content (comments, feedback, etc.) on our site, you grant us the right to use and distribute it for marketing or other purposes. You retain ownership of your contributions but give us permission to use them in accordance with these terms.

Modifications and Interruptions

We reserve the right to modify, remove, or update content on the site without notice. We are not liable for any issues caused by downtime, site changes, or interruptions.

Termination

High Five Design Co. reserves the right to terminate or suspend access to our services and products, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the product ceases immediately.

Third-Party Tools and Links

Our site may contain links to third-party tools or websites that are not controlled by us. We are not responsible for the content, privacy practices, or any damages related to third-party tools, and your use of them is at your own risk.

Governing Law and Dispute Resolution

These terms are governed by the laws of the State of Washington. Any disputes must first go through informal negotiations for 30 days before moving to binding arbitration, with the exception of intellectual property or payment disputes. If arbitration is not applicable, disputes will be handled in the courts of Washington.

Updates to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and it is your responsibility to review these Terms periodically. Your continued use of our products constitutes acceptance of any changes.

Miscellaneous

You are responsible for ensuring you meet the technical requirements for using our products, including having a Squarespace subscription and a PDF viewer. All prices are in USD.

Please note that "Squarespace" is a trademark of Squarespace, Inc., and High Five Design Co. is not affiliated with Squarespace, Inc.

CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us.